Return Policy

Please see extended November 2020 Return Process Time Below

Return Policy

WallPops (Fine Decor Wall Coverings Ltd) will accept returns on any and all unused merchandise, for any reason, within 45 days from your original purchase from our web site. Items must be returned in their original product packaging. WallPops will process a credit to your credit card less shipping and handling charges. You must follow the WallPops return procedure below to receive a credit.

Defective or Damaged Merchandise

WallPops will replace merchandise due to manufacturing defects, shipping damage or shipping error within 45 days of the date of purchase. You must follow the return process below to request replacement merchandise. There are no fees for defective, damaged or shipping error merchandise, and return shipping charges will be waived.

How to Return WallPops

To request a return, please call WallPops at +44 1477 536100 or e-mail us at orders@fine-decor.com to request a return authorization number. Please be sure to have the order number available for the customer service representative or state the order number in your e-mail. Once WallPops accepts your return request, you will be issued a return authorization number and a prepaid return label will be mailed to you. Please include in your return package, a copy of your original receipt with the return authorization number noted. If you choose not to wait for a prepaid return label, merchandise can be returned by any shipping method you choose to the address below.

Attn: WallPops Returns
Fine Décor Wallcoverings Ltd
Eaton Bank Trading Estate
Varey Road
Congleton
Cheshire
CW12 1HD

When we have received your merchandise in unused condition, we will issue a credit to your credit card. Please note that WallPops will not accept any return without a valid return authorization number and all non-defective returns are subject to a return shipping fee.